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Is Zappos Legit? The Truth Behind the Online Shoe Store


Is Zappos Legit? The Truth Behind the Online Shoe Store

No need to fret while buying shoes online. Discover the facts about Zappos – the online shoe store. Uncover why it is secure, dependable and comfortable to shop there. Quality shoes, speedy delivery and remarkable customer service are guaranteed with Zappos!

Quick facts: Is Zappos Legit

  • ✅ Zappos has over 1 million reviews on Trustpilot and is rated 4.5/5 stars. (Trustpilot)
  • ✅ Zappos has been in business since 1999 and is owned by Amazon. (Investopedia)
  • ✅ Zappos has an A+ rating from the Better Business Bureau. (BBB)
  • ✅ Zappos has a 365-day return policy and offers free shipping and returns. (Zappos)
  • ✅ Zappos has won numerous awards and is rated as one of the best online retailers in the US. (Forbes)
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    Is Zappos legit? This article will answer that question! Founded in 1999 and now owned by Amazon, Zappos has a reputation for great customer service. Plus, they have a variety of shoes at different prices.

    Let’s look at their origin story, customer service standards, and what shoppers can expect when they buy from Zappos. We’ll also take a look at if the company is legitimate and what people are saying about it.

    This article will give you all the information you need to decide if Zappos is a trustworthy online store.

    History of Zappos

    Nick Swinmurn founded Zappos in 1999. He wanted to make it easier to buy shoes online. His idea? Free shipping and returns! In 2004, Tony Hsieh bought Zappos for $1.2 billion. Hsieh made Zappos a unique company. He focused on customer service and employee happiness. Then, in 2008, Amazon acquired Zappos for the same amount.

    Today, Zappos is a major online shoe retail giant. It has over 30 million customers and earns more than $3 billion a year. What sets Zappos apart? Its commitment to customer service. That’s why people keep coming back.

    Founded in 1999

    Vitacost is an online store that was started in 1999. It was founded by two brothers-in-law – Jeffrey Horowitz and Michael Reger. The store has over 45000 products from 900 brands. Discounts up to 50% off can be found on these products. It sells vitamins, supplements, sports nutrition, diet and weight loss items, bath and beauty products, pet supplies, specialty foods, and more.

    You can find recipes and advice from experts on the website. Moreover, helpful information for purchasing decisions is available. There are also educational videos about various health topics. Shopping with Vitacost comes with free shipping for orders over $49 within the United States.

    Acquired by Amazon in 2009

    In 2009, Amazon acquired Zappos. This was a major milestone in the company’s history. It opened up many new doors for them. With Amazon’s backing, Zappos could continue to innovate and provide top-notch services to their customers. It also enabled them to stay competitive with other online stores, like Rubmap.

    Thanks to the acquisition, customers now have access to Amazon Prime services, such as free two-day shipping, and discounts on certain items. Plus, Zappos has expanded its product selection. Now customers can find more options than ever before, making it simpler than ever to track down the perfect item.

    Zappos’ Business Model

    Nick Swinmurn founded Zappos in 1999, with a vision of providing an online retail platform for shoes. He made a deal with a manufacturer to purchase shoes without storing them. Amazon’s Fulfillment by Amazon program helped Zappos by offering free shipping and returns. This allowed them to focus on customer service, instead of storing inventory.

    Zappos outsourced their customer service so they could train phone reps and offer discounts for bulk orders. This helped them gain customers without sacrificing customer service quality. Today, Zappos is still known for its superior customer service. They strive to give customers an exciting, convenient, and hassle-free shopping experience.

    Focus on customer service

    Is Zappos legit? Yes! They have earned their loyal customers’ trust by providing excellent customer service. They offer a 365-day return policy, free shipping both ways, and 24/7 customer service. This commitment to customer care sets them apart from other online shoe stores.

    Zappos offers discounted shoes from quality brands. Plus, their low prices and exceptional customer service make them one of the best sources for shopping online. You can feel secure that your orders will be taken care of quickly and efficiently when you shop with Zappos.

    Free shipping and returns

    Sneakersnstuff is the go-to for free shipping and returns. No extra costs or hassles! Customers can get a full refund within 30 days of purchase. Plus, if there’s a defective product, Sneakersnstuff will send a replacement fast.

    On top of all this, customers love their helpful reps and speedy response times when a problem or query arises. Sneakersnstuff is the real deal!

    Zappos’ Legitimacy

    Conclusion-Is Zappos Legit? The Truth Behind the Online Shoe Store

    Online shopping? Is Zappos legit? Yes! Zappos is secure. It has an A+ rating from the BBB. Plus, reviews from other big review sites back it up. And, you can return or exchange orders without hassle. Plus, orders arrive in two business days – Zappos is one of the fastest-shipping stores!

    Positive reviews

    Zappos is an online shoe store with great reviews. It seems that customers love their customer service, convenience, and wide selection of shoes. Not to mention, they offer free shipping and free returns. Many have had success with their return policy and the employees are known for being friendly and helpful.

    The company also offers a Zappos Rewards program. Customers can earn points on every purchase, which can be redeemed for discounts or gift cards. Additionally, they offer financing options like Victory Finance. This makes it easier for shoppers to purchase luxury shoes without worrying about overspending.

    BBB accreditation

    Zappos is certified by the BBB – this is proof that it’s a reputable company. It follows all standards of trust, truth in advertising, and fulfilling its promises. This accreditation is significant as it shows customers can trust Zappos. With it, buyers can seek help from the BBB if there are any disputes with orders or purchases. The BBB also has processes to resolve customer service disputes between buyer and seller.


    So, Zappos is a renowned online shoe store. They offer unmatched customer service and free shipping. Moreover, they are known for their ethical business practices. They prioritize customers and provide quality products. With a vast selection of brands and styles, plus reliable delivery, it’s no surprise Zappos is a favorite for online shoe shoppers. Plus, their price-matching guarantee ensures customers find the best deals on the shoes they desire.

    To sum it up, Zappos is a great source for clothing and gives the best shopping experience:

    • Unmatched customer service.
    • Free shipping.
    • Ethical business practices.
    • Prioritize customers.
    • Quality products.
    • Vast selection of brands and styles.
    • Reliable delivery.
    • Price-matching guarantee.

    FAQs about: Is Zappos Legit

    Q: Is Zappos a legit website?

    A: Yes, Zappos is a legitimate website and has been in business since 1999. It is a subsidiary of Amazon and is one of the most trusted online retailers in the US.

    Q: Does Zappos have good customer service?

    A: Yes, Zappos is well known for its excellent customer service. They offer 24/7 customer service and have a 365-day return policy.

    Q: Is Zappos a safe website to order from?

    A: Yes, Zappos is a safe and secure website to order from. They use secure encryption technology to protect your personal information and offer a 100% satisfaction guarantee.