Ever fretted over buying tickets on Viagogo, an online ticket reseller? You’re not the only one. Here, some key facts about Viagogo’s legitimacy. So you can purchase tickets with assuredness!
Contents
Quick facts: Is Viagogo Legit
Overview of Viagogo
Viagogo is an online ticketing platform for buyers and sellers to trade in event tickets. Since its start in 2006, Viagogo has grown to be a major ticket reseller. It has more than two million active customers.
It offers a variety of events in over 30 countries such as music shows, sports matches, theatre plays, and festivals.
Viagogo’s biggest advantage is that it guarantees authenticity for tickets bought. All tickets are insured with a money-back assurance in case they turn out to be counterfeit or invalid. Moreover, it has exchangeable tickets that allow buyers to alter their info before the show date.
A customer service team is also available for any queries about purchases or website navigation. Contact them through email or phone (depending on region).
History of Viagogo
Viagogo is an online ticket marketplace that originated in London in 2006. It lets you buy and sell tickets for concerts, sports events, theatre and other live events globally. Since its beginning, Viagogo has become one of the leading secondary ticket platforms around the world. The company has flourished since launching, now working in over 50 countries and in more than 20 languages. It provides tickets to millions of fans annually.
Celebrities such as Justin Bieber and Rihanna have requested public support for the site. While Viagogo offers ticket buyers a great selection, some people have raised doubts about its unethical practices. This has caused some to doubt the site’s legitimacy.
What is Viagogo?
Viagogo is an online ticket marketplace. It lets users buy and sell events, concerts, and show tickets. It acts as an intermediary between buyer and seller. It takes a commission from successful transactions. It offers a secure environment to purchase tickets from verified sellers.
However, buyers might pay more than face value due to extra fees. There is also no return or exchange if something goes wrong with the transaction.
Despite these possible drawbacks, Viagogo has advantages. It offers buyer protection and guaranteed delivery. This ensures the ticket will arrive in time.
Pros and Cons of Viagogo
Viagogo is an event discovering platform that offers tickets to live events around the world. It’s a popular option for those wanting to buy secondary market tickets and secure seats at their favored events. Despite its fame, there are pros and cons.
The biggest advantage is that Viagogo often has tickets from third parties at prices which may not be available elsewhere. But, people should be wary of potential scams and inflated prices when using the service. Plus, many buyers don’t understand how scalpers work or what they are, so it’s easy to get taken advantage of if you buy without researching further.
Pros of Viagogo
Viagogo is an amazing site for buying and selling tickets. It’s been around since 2006, and covers over 150 countries. It’s got a lot of pros: wide selection of tickets, competitive prices, secure payment system, and customer service. You can search for tickets, even hard-to-find ones. When you pay, you have choices: credit card, PayPal, or cash at an approved store. They even provide customer service to help you with your questions.
All in all, Viagogo is a great ticket provider. But do your research first – make sure you get what you paid for!
Cons of Viagogo
Many consider Viagogo a last resort for tickets. An issue is the high fees. Prices can be much higher than face value, which can be annoying if tickets are sold out elsewhere. Reports of fake tickets or not receiving tickets occur. Customer service from Viagogo is often not good, with customers feeling their grievances are not taken seriously.
Potential buyers should be aware of these cons before making a purchase:
- High fees
- Risk of fake tickets
- Poor customer service
Is Viagogo Safe?
Is Viagogo safe for buying and selling tickets? Yes! But, you need to buy from a reputable seller.
Viagogo is an international ticket marketplace. It was established in 2006. Usually, it’s safe to use. However, they don’t offer buyer protection like eBay or Amazon do. So, make sure to check the seller ratings. Also, be aware of potential scams or pricing discrepancies.
If you take these steps, Viagogo can be a great way to get hard-to-get tickets at reasonable prices.
Security measures taken by Viagogo
Viagogo is serious about its customers’ security. It has earned certification from the PCI Security Standards Council and meets its PCI-DSS compliant standards. Plus, Viagogo uses a 128-bit SSL encryption to protect personal data, including credit card information, during online transmissions. Fraud protection mechanisms are also in place to reduce the risk of unauthorized purchases.
Customers can feel secure knowing all payments are protected by Trustwave and PayPal solutions.
Reviews and ratings of Viagogo
Reviews and ratings are important when it comes to legit ticket companies. Folks often turn to external review sites like Yelp or Trustpilot to get an idea of what former customers think of the firm.
When researching Viagogo, reviews are varied. On Trustpilot, they have 4 stars out of 5 based on over 700 reviews. Other ticketing companies like Stubhub have only 3 stars out of 5 and have fewer reviews.
Still, there are issues when it comes to refunds from Viagogo. Reports show customers not getting their money back even if they cancelled their orders weeks in advance or when an event was cancelled. This is probably because of the firm’s tricky policy when it comes to getting a refund. This could discourage people from using their services again.
How to Buy from Viagogo
Viagogo is an online marketplace that lets you buy and sell event tickets. It provides a range of tickets and prices, so you can get the right one for your budget and needs. Before buying, make sure you understand the purchasing process.
- Search for the event you want to attend on Viagogo. View the available tickets, their prices, locations, and seller info.
- When you find the ticket that fits your criteria, add it to your cart and start checkout.
- Provide payment details, promotional codes, and coupons for discounts.
- After payment is accepted by Viagogo, you’ll get an email with details on the purchase and delivery (if applicable).
Be aware that sales on Viagogo are final. If the event is cancelled or rescheduled, you may be eligible for a refund or exchange depending on the purchase agreement.
Steps to purchase tickets on Viagogo
Buying tickets on Viagogo is fast and simple:
- Search for a ticket or event by place, artist, team or type.
- Pick the event you wish to attend and pick your tickets.
- On the checkout page, see if Viagogo Protection applies to your purchase. Note that it might not be available for all orders, so read carefully.
- Enter your payment details and confirm the order. After this, you’ll get an email with the ticket purchase details, as well as how to get the physical tickets.
Payment methods accepted by Viagogo
Viagogo allows payments with international debit/credit cards (Visa, Mastercard, American Express, and Diner’s Club) and PayPal.
If you are buying from a different country, it is wise to use the same payment method as your purchase. This prevents currency exchange fees.
Payment can be made in many currencies. For single purchases in EUR or GBP, the amount is the same as on the website. But, 3D Secure payments with multiple tickets or bundles may have extra currency conversion charges. Your bank/payment provider will decide them.
Delivery options offered by Viagogo
Viagogo is a legit ticket marketplace. It offers customers various delivery options. They can select standard mail, express mail, or electronic transfer to their mobile devices.
- Standard mail is free for most orders. It lets customers track their tickets until they arrive.
- Express mail costs extra but provides extra protection.
- If the event permits it, customers can have their tickets transferred to their mobiles through apps such as Apple Wallet or Android Pay. This means customers get their tickets securely and fast without waiting at the post office.
Customer Service
Viagogo’s customer service team is ready to help! Their 24/7 Live Chat feature offers assistance within minutes. Their well-trained staff can answer all questions and provide helpful advice. They also offer Email Support and phone lines seven days a week from 8am to 12am GMT (UK).
Additionally, their Social Care Team provides assistance via Facebook Messenger and Twitter DM – round-the-clock. Viagogo is dedicated to providing an excellent customer service experience. Overall, they pride themselves on stellar customer service, so users can feel safe when making a purchase.
Customer service options offered by Viagogo
Viagogo offers customers plenty of service options. They can visit the website, or download the SNKRS app from Apple or Google Play. This app allows users to check out Viagogo’s inventory, get info about each item, and purchase them directly.
Customers can also register for newsletters with exclusive offers. Plus, Viagogo has customer support on social media like Twitter, Instagram and Facebook. And lastly, there’s a live chat feature to talk with a customer service rep in real-time.
Reviews and ratings of Viagogo’s customer service
Viagogo is a well-known ticketing company. It provides tickets for concerts, sports and theater events. People might have doubts regarding its legitimacy. To help with that, Selfie Leslie has done a thorough research on reviews and ratings of Viagogo’s customer service. Data was taken from Yelp, Google Reviews and the Viagogo website.
The review covers customer satisfaction, response times, and how easy it is to get tickets. Selfie Leslie also wrote about steps customers should take to protect their purchases. This analysis is great for anyone who wants to use Viagogo for their ticketing needs.
Final Thoughts
Is Viagogo legit? Yes! It’s a legitimate company that has been around since the start of the century. As long as you take some precautions you can purchase with confidence. But, there are certain complaints about their customer service. So do your research first.
- Read reviews.
- Check for any restrictions for the event – these may prevent you from entering the venue.
- Also, use caution when buying tickets from any resale site – including Viagogo.
Summary of Viagogo
Viagogo is an online ticket marketplace. It started in 2006 and now has more than 20 million tickets. It helps customers find tickets for events securely and reliably. It also offers assurance of authenticity for all purchased tickets.
Viagogo offers customer service support through email, phone, and live chat. It also has a satisfaction-guarantee policy that allows customers a full refund if they are not happy with the purchase.
Alternatives to Viagogo
Is Viagogo legit? This is a common query. It’s smart to know the facts before buying online. Viagogo has some benefits but there are other choices too.
- StubHub is one option. It offers safety features like refunds.
- Ticketmaster has been around for 30+ years and has lots of venues worldwide.
- Plus, SeatGeek has a 100% satisfaction guarantee.
Do your research before getting tickets online. Viagogo may be okay, but there are other trustworthy sources that can give you a secure purchase.
FAQs about: Is Viagogo Legit
Q1: Is Viagogo a reliable website?
A1: Yes, Viagogo is a reliable website that provides a safe and secure platform to buy and sell tickets.
Q2: Does Viagogo provide refunds?
A2: Yes, Viagogo has a customer guarantee that provides a full refund if an event is cancelled or if the tickets are not genuine.
Q3: Does Viagogo guarantee the availability of tickets?
A3: Yes, Viagogo guarantees the availability and validity of all tickets purchased on their website.