Contemplating a job with TTEC from the comfort of your own home? Get the facts first! You deserve to recognize if TTEC is a genuine company. Plus, if the job is suitable for you. Get informed and learn the reality about TTEC.
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Quick facts: Is Ttec A Legit Company
- ✅ TTEC has been in business for more than 30 years – Forbes
- ✅ TTEC is an award-winning customer experience managed services provider – Forbes
- ✅ TTEC has more than 40,000 employees in 25 countries – TTEC Website
- ✅ TTEC offers a range of services in customer service, technology, healthcare and more – TTEC Website
- ✅ TTEC is a part of the publicly traded Allegis Group – TTEC Website
Introduction
TTEC (formerly TeleTech) is a legit business. It provides customer experience solutions to big companies worldwide. It focuses on customer care services and business process outsourcing. It employs over 100,000 people in over 20 countries. It’s listed on the NASDAQ stock exchange and has been running for more than 30 years.
TTEC follows relevant laws and regulations. It’s certified as compliant with numerous significant industry standards such as ISO 27001 and the EU’s General Data Protection Regulation (GDPR). Additionally, it maintains ethical practices while delivering its services. It’s gained a strong reputation due to its pledge to quality control standards.
What is TTEC?
TTEC, formerly TeleTech, is a customer service and contact center technology company based in the U.S. It is one of the largest B2B customer engagement companies in the world, serving over 80 countries.
TTEC offers an integrated suite of solutions such as contact center services, automated messaging, and customer analytics. Its data-driven capabilities are to make the customer experience more efficient and engaging.
Also, TTEC provides business consulting to help clients make sense of their data and develop strategies for better customer engagement. Plus, TTEC offers training solutions tailored to client needs.
History of TTEC
TTEC, formerly TeleTech, is a global customer service, tech, and experience management firm founded in 1982. It now operates in 25 countries globally, with its U.S. HQ in Englewood, Colorado. TTEC’s customers come from many industries, including retail, healthcare and travel & hospitality.
TTEC’s mission is to deliver remarkable customer experiences through its tech-enabled solutions and services. To do this, it provides North American and international outsourcing services tailored to its clients. It also offers digital customer experience solutions such as AI-powered chatbots, machine learning predictive analytics tools, and more. Plus, TTEC’s consultative approach gives customers data-driven insights that maximize ROI. This helps them reach their goals for marketing automation, personalization, and omnichannel engagement strategies.
Services Offered
TTEC is a real business. They offer services such as customer service, technical support, sales and marketing, and analytics and data intelligence.
- For customer service, TTEC customizes solutions to fit customer needs. This includes help desk tickets, webchat and phone support with quality reps.
- For technical support, they provide troubleshooting and product repair.
- Sales and marketing services range from lead gen to demand analysis.
- They offer analytics like consumer buying patterns and behaviors to help with marketing strategies.
- All of this is done with honesty and openness.
Is TTEC a Legitimate Company?
TTEC is a legit company delivering customer service and other support to companies all over the world. It started out in 1982 and has its HQ in Englewood, Colorado. It owns more than 40 offices and employs over 50,000 people in the US alone.
Its services include CXM, CES, and DTS. These services help companies build relationships with customers by giving them tailored experiences for their betterment.
TTEC also offers AI, analytics, digital marketing automation, RPA, contact center optimization and cloud migration to give clients an edge.
Overall, TTEC has been supplying quality service and support for over 35 years. Plus, it offers multiple innovative solutions that keep up with changing business demands. Because of its global presence, attention to customers and commitment to innovation, TTEC is one of the leaders in the business world.
BBB Accreditation
The Better Business Bureau (BBB) is a great place to check if a company is real. It accredits firms that have trustworthiness, dependability, and honesty. TTEC has been accredited; meaning, it has kept its responsibilities and given value to customers. The BBB rating for TTEC is A+, showing its impressive customer service and standing in the industry.
Gosplitty has not been accredited yet, so it’s wise to be cautious before joining the platform.
Customer Reviews
Customer reviews are a great way to find out if TTEC is real. “The proof is in the pudding” – customer reviews are the pudding! It’s easy to find customer reviews on popular review sites.
Look for customer experiences that show how patient reps handled questions or how fast a problem was fixed. Read both positive and negative reviews; this will give an honest look at what customers go through when working with TTEC.
There are also sites dedicated to evaluating at-home work, like FlexJobs and Indeed.com. They offer more info and more views on TTEC and its services.
Awards and Recognition
TTEC (formerly TeleTech) is an international customer experience and technology consultancy that emphasizes awards and recognition. It has won ‘Best Customer Experience Company of the Year‘ for three years in a row. Gartner honored it with a CX Excellence award, and Fortune Magazine listed it as one of the Great Place to Work.
These awards show TTEC’s dedication to excellent customer experiences and innovative solutions. Also, it’s in the top 10% of companies globally for its commitment to employee training, investing in modern tech, and developing strategies for improved customer experience.
Conclusion
TTEC is a real firm. It provides customer service, tech support and business process outsourcing services. It’s owned by TeleTech Holdings, Inc. It’s experienced and devoted to giving its customers the greatest experience.
To make sure its customers and staff are safe, TTEC sets workplace safety standards and provides training materials. Also, TTEC has been praised by The Business Solutions Association (BSA) for its dedication to top-class customer service. Because of all this, many folks see TTEC as an honest business. It offers quality services and safe, rewarding job openings.
FAQs about: Is Ttec A Legit Company
Q1: Is TTEC a legitimate company?
A1: Yes, TTEC is a legitimate company. It is a global customer experience technology and services provider that offers customer engagement solutions.
Q2: What services does TTEC offer?
A2: TTEC offers a wide range of customer engagement solutions, including customer service, technical support, analytics, artificial intelligence, and digital transformation.
Q3: Where is TTEC located?
A3: TTEC is headquartered in Englewood, Colorado, with additional offices located around the world.