Internet Security

Is eDreams Legit? Uncovering the Truth about the Travel Agency


Is eDreams Legit? Uncovering the Truth about the Travel Agency

Fed up of being tricked when booking flights? You’re not alone. Learn how to keep safe when using the eDreams travel agency. Get the details and find out if eDreams is legit.

Quick facts: Is Edreams Legit

  • ✅ eDreams has been rated as one of the most reliable online travel agencies in Europe according to a 2018 survey by ECARF. Source: ECARF
  • ✅ eDreams has been trusted by over 40 million users since its launch in 1999. Source: eDreams
  • ✅ eDreams has a Trustpilot score of 8.9 out of 10 based on over 26,000 user reviews. Source: TrustPilot
  • ✅ eDreams is a member of IATA and is authorised by the Civil Aviation Authority (CAA). Source: IATA
  • ✅ Over 98% of customers surveyed in 2019 said they would recommend eDreams to friends or family members. Source: eDreams

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eDreams is a Spanish-based travel agency. It helps travellers with flight and hotel bookings. Prices are competitive, allowing customers to find cheaper options than from other websites. The website is user friendly, with options that suit their needs.

Critics have raised doubts about using eDreams because of low prices and no customer service support. They promise to give the best deals but there is no guarantee that these are real or free from scams. Additionally, if problems occur during booking, there is no customer service support via phone or email.

So, it is important to research eDreams before making reservations. This ensures a safe and legitimate travel experience and the best deal.

What is eDreams?

eDreams is an online travel agency with affordable options. It’s part of the eDreams Group – a global platform for flight and hotel bookings, and package holidays. Customers can book hotels, flights, and car hire with eDreams. This makes it easy to compare prices and get the best deals.

eDreams also offers coupon codes, discounts and loyalty points. Plus, customers can buy insurance and cancellation policies with their bookings – for convenience and peace of mind when travelling.

History of eDreams

eDreams is a worldwide well-known travel agency. Established in 1999 by Javier Perez-Tenessa, Ruth Jimenez and Manel Serrano, it was the first of its kind in Spain. eDreams has been awarded for its customer service excellence. Forbes Magazine even listed it as ‘Most Promising Companies’ of 2013.

eDreams makes finding flights and accommodations easy. Its search engine technology enables customers to compare millions of prices in seconds, providing personalized results based on budget, preferences, etc. Plus, customers can earn miles when they book with them, and even use loyalty points with partners such as Air France KLM Flying Blue or Lufthansa Miles & More.

Services Offered

Conclusion-Is eDreams Legit? Uncovering the Truth about the Travel Agency

eDreams is an immensely popular online travel agency. It offers discounted flight tickets, hotel rooms, car rentals and packages that include flights and hotels. It also has an immense collection of international deals and discounts. Furthermore, eDreams provides travelers with info about local tourist attractions, transportation options and currency exchange rates.

Customers can read reviews from other travelers and make their purchase with confidence, since eDreams has 24/7 customer support and certified payment protection. Altogether, eDreams offers its users a simple and straightforward experience when planning their trips online.

Customer Reviews

Customer reviews are an awesome way to know about eDreams. Reading these reviews can give you the real scoop from people who have used them before.

The reviews will tell you how the services are and any details that may be helpful when booking a trip with eDreams.

Plus, you can get tips and tricks to get the best out of your money and have the best experience when booking.

So, if you are thinking of using eDreams for your next trip, customer reviews are a must-read!

Positive Reviews

eDreams is a renowned online travel agency. They’ve been around for over 20 years, and customers are very pleased! Google, Facebook, and Trustpilot give overwhelmingly positive reviews. Customers love the easy booking process, user-friendly website, and helpful customer service team. They also enjoy the variety of hotel offers and discounts on multiple tickets or loyalty programs.

All these factors make eDreams a highly reputable travel agency!

Negative Reviews

eDreams reviews vary. Negative ones often mention problems with booking flights or hotels. Apparently, some customers’ reservations were canceled without prior notice. There have been complaints about customer service too, or refunds not being provided.

However, these issues are not unique to eDreams; other travel companies can have similar issues due to airline schedules and regulations.

But, eDreams has the Credit Fresh program. It gives customers more flexibility with reservations. If you can’t make a reservation or need to change it, you may get a refund or credit. Before booking, it’s important to read the terms and conditions of the Credit Fresh program.


Pricing is super important when you’re using a travel agency. eDreams, based in Spain, lets customers search and book flights, hotels, cars, and vacation packages at competitive rates. With eDreams, you can compare prices across multiple airlines and hotels. Plus, they usually have lower fares than other travel sites.

eDreams usually compares prices with their competitors, so you know you’re getting a good deal. They also offer discounts with promo codes and coupons or by taking part in special deals. Plus, they have a price guarantee. If you find the same flight on another website for less than what you paid through eDreams, they’ll refund you 110% of the difference plus give you a 20EUR voucher for your next booking.


We can conclude that eDreams is legitimate. It has great customer service and competitive prices for travels. It also boasts superior search tools for finding the greatest discounts. Customers have said they’re pleased with the agency’s professionalism and how they handle questions and complaints. Plus, eDreams provides great coupons and discounts, so you can save a ton!

In the end, eDreams is reliable, honest and an effective method of booking trips online.

FAQs about: Is Edreams Legit


Q. Is edreams a safe and reliable website?

A. Yes, edreams is a safe and reliable website. It is a legitimate business and is certified with the Travel Trust Association. They also have a secure payment system and use data security measures to protect user information.

Q. Does edreams have customer service?

A. Yes, edreams does have customer service. They have a customer service team available 24/7 to assist customers with any questions or concerns they may have.

Q. Does edreams offer good deals?

A. Yes, edreams offers great deals on flights, hotels, and car rentals. They have a price match guarantee and often offer discounts and promotions.