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Is Chewy Legit? An Honest Review of the Pet Supply Site


Is Chewy Legit? An Honest Review of the Pet Supply Site

Worried about buying pet stuff online? Check this honest review to discover if Chewy is a real pet supply website. Have confidence knowing your pet’s needs are taken care of.

Quick facts: Is Chewy Legit

  • ✅Chewy is a leading online pet product retailer, with an estimated 27% market share of the U.S. pet product sales industry in 2019 (Statista).
  • ✅Chewy is a publicly traded company on the New York Stock Exchange and is rated 4.6/5 stars on Trustpilot (Trustpilot).
  • ✅Chewy is ranked #25 on Forbes’ 2020 list of America’s Most Innovative Companies (Forbes).
  • ✅Chewy employs more than 11,000 people in the U.S. and offers free one-day shipping to most locations (Chewy).
  • ✅Chewy has received more than 3.5 million customer reviews, with 99% of customers rating the company as “excellent” or “great” (Chewy).
  • Introduction

    Is Chewy legit? Is it reliable for pet supplies? This review will answer these questions.

    Firstly, let’s look at Chewy’s history. It’s an online pet supply store that has become popular recently. Pet owners buy food, toys and other items for their animals there.

    Next, we’ll look at what Chewy offers. There are lots of products available on their site. We’ll also take a look at delivery and return policies.

    Then, we’ll see what customers say. Their reviews and ratings will give us an idea of the customer experience.

    Finally, we’ll look at customer service options.

    By the end of this review, you’ll know if Chewy is the right choice for your pets.

    Company Overview

    Chewy is an online pet supply store, launched in 2011 and based in Dania Beach, Florida. It stocks pet food, toys, supplies and medications. Plus, its personalized feeding program, run by veterinarians, ensures your pet gets the best nutrition at every life stage.

    Chewy has a vast selection of products from major brands, like Science Diet, Royal Canin, Taste of the Wild and Hill’s Pet Nutrition. Plus, you can find replacement parts for stuff that’s gone missing or worn out.

    The company operates two warehouses – Dallas-Fort Worth and Toledo – plus multiple distribution centers across America. Delivery’s quick – within hours or even minutes, depending on where you live. You can shop on the website or via Chewy’s iPhone/Android apps.

    Need help with your purchase or general pet care advice? Chewy’s customer support team, available on phone or email during business hours, are specially trained experts who can help.


    Ryan Cohen and Michael Day founded online pet supply retailer, Chewy, in 2011. They saw the potential of e-commerce and wanted to give pets the same convenience Amazon brought for shoppers. Chewy soon became a popular pet supply brand in the U.S.

    In 2020, Chewy went public and is now worth over $30 billion with 10 million monthly customers. Plus, they opened 100 physical stores in the U.S. and keep investing in animal welfare and philanthropic projects.

    Products and Services

    Chewy offers an array of products and services for pet owners. From food and toys to treats and supplies – they have it all! Plus, their customer service, product quality assurance, and 24/7 support are top-notch. You can even score discounts like free shipping over $50 and automatic delivery discounts.

    Also, get exclusive access to the Pokemon Center at Chewy. Here, you’ll find a variety of Pokemon items such as plush toys, cards, figures, and more – all verified with the Official Nintendo Seal of Quality.

    Moreover, get helpful advice on pet health care from the Chewy Pet Care Pros. They are veterinarians and experts who provide customer support related to pet health issues. Plus, busy pet owners can make use of the auto-ship option at Chewy to save time and effort.

    Customer Reviews

    Customer reviews are a must when deciding to purchase something. They provide a look into customers’ experiences and give honest opinions to help you make the right choice. For example, when checking out, potential customers can read customer reviews to get info about the company.

    Reviews also tell customers how Chewy is doing in terms of customer satisfaction and quality of offerings. Reviews can be found on Trustpilot, Twitter, Google Reviews, Yelp, and Chewy’s own site.

    In short, customer reviews are an essential way for shoppers to find out what other customers have experienced with Chewy and if it’s worth their time and money.

    Positive Reviews

    Omaze’s transparency gets lots of love from customers. Its website shows many happy feedbacks. For example, people said their order was on time and packaged securely. Others praised the fast shipping.

    The customer service goes beyond what’s expected. Reports say staff are willing to help – they really make customers happy. It looks like customer satisfaction is at the heart of Omaze’s values. They always make sure to provide quality products and quick delivery.

    Negative Reviews

    Negative reviews of Chewy? Unfortunate. Customers report feeling tricked into orders they didn’t want. They feel taken advantage of by the high prices. Wrong deliveries, incorrect charges/refunds to accounts, issues with returns and customer service? All too common.

    Selection limited compared to other pet stores? And prices not much cheaper than those found elsewhere? Without the same level of customer service and support? That’s not great either.


    Alternatives to Textbroker-Is Chewy Legit? An Honest Review of the Pet Supply Site

    Pricing is a key point when deciding if a pet supply site is legit. Chewy provides competitive prices and even has their own discount plan, the Chewy Value Program (CVP). This CVP can give customers up to 25-50% off their full order, based on the item. Plus, Chewy has free shipping for orders above $49, no extra fees. This makes buying pet supplies from them very cost-efficient and handy.

    Moreover, Chewy also has a ‘Price Match’ program customers can join if they find a lower price elsewhere. This ensures customers have access to the best pricing options for their pet supplies. Because of the value Chewy offers with pricing, it’s obvious they are a genuine pet supply site with reasonable rates and great customer service.

    Payment Options

    Chewy has many payment options to choose from. You can pay with VISA, MasterCard, American Express, Discover cards, PayPal, Google Pay, and Apple Pay. Purchases are kept safe with security protocols, plus info is stored in encrypted data centers with 24/7 protection.

    Gift cards are also an option! Buy them on the website or by downloading the app from Apple App Store or Google Play Store. This is great for those who want special offers, but don’t have the right way to pay.

    Shipping and Delivery offers speedy delivery for customers! Same-day shipping is available. Plus, orders over $49 come with free 2-day shipping. If you place your order before 3pm EST, delivery can take as little as 1-2 days. This depends on the item’s size, weight, and destination.

    Chewy ships domestically with USPS, UPS, and FedEx. International orders can be shipped too. Need your items fast? Choose priority or express delivery. If the item isn’t what you expected, just return it for free!

    Returns and Refunds

    Chewy offers generous returns and refunds for customers who are not satisfied with their purchase. Returns are accepted within a reasonable time after the original purchase date. The items must be unused, with the original packaging and tags still attached. Personalized or exclusive items to Chewy can’t be returned nor exchanged.

    For items purchased directly from Chewy, customers can opt for full refund or store credit for the original price of the item. If a customer received a promotional discount, the refunded amount will be adjusted accordingly.

    If customers receive an incorrect or damaged item, they can contact Chewy for the return of their order. They’ll get a full refund or store credit plus shipping costs.

    Customer Service

    Conclusion-Is Chewy Legit? An Honest Review of the Pet Supply Site

    Chewy offers great customer service! Their 24/7 live chat is perfect for customers needing help. Plus, free shipping on orders over $49 and no-hassle returns. Every purchase is backed with a 100% Satisfaction Guarantee. Easily exchange or return any item. Detailed product descriptions too, with size charts and ingredients lists.

    Chewy has attentive customer service and quality pet supplies – trust them for your pet needs!


    All things considered, Chewy is a superb shopping location for pet supplies. With its extensive range and affordable prices, you can discover all your pet’s needs in one place. Moreover, fast shipping and great customer service makes the shopping experience convenient and easy. To add to this, they have great rewards programs and discounts, so you can save even more on pet supplies.

    In brief, Chewy is a trustworthy spot for quality pet supplies at an economical cost. They come highly recommended for anyone who’s looking for an online pet supply store with great customer service, inexpensive prices, and a wide selection of items.

    FAQs about: Is Chewy Legit

    Q: Is a legitimate website?

    A: Yes, is a legitimate website. It is an online retailer of pet food and other pet-related products, founded in 2011.

    Q: Is safe to purchase from?

    A: Yes, is safe to purchase from. The website is protected by secure encryption to protect personal information and data.

    Q: Does offer a satisfaction guarantee?

    A: Yes, offers a satisfaction guarantee. If customers are not satisfied with a product, they can return it or exchange it for another item.