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Is Backcountry Legit? Uncovering the Truth Behind the Brand


Is Backcountry Legit? Uncovering the Truth Behind the Brand

Curious if Backcountry is the real deal? Is it worth it? Many people are asking the same questions. Let’s get to the bottom of this.

Let’s explore this popular outdoor apparel brand and find out if it stands up to its hype!

Quick facts: Is Backcountry Legit

  • ✅ Backcountry is a leading retail business in the outdoor industry with a growth rate of 11.3% in 2019 (Statista).
  • ✅ Backcountry has over 400 brands and 3,000 independent retailers (Forbes).
  • ✅ Backcountry’s customer loyalty rate is up to 86% (CNBC).
  • ✅ Backcountry has a return policy of 100 days (ConsumerAffairs).
  • ✅ Backcountry has been able to maintain its reputation as one of the most trusted outdoor retailers (BusinessWire).


Is Backcountry legit? What makes them so special? These are the questions we’ll answer in this article.

Backcountry is an outdoor retailer that’s becoming popular. They have cutting-edge products, revolutionary customer service and a commitment to sustainability. That’s why they’re becoming a dominant force.

We’ll look at the brand’s history and discuss some of their unique features. We’ll also explore what makes Backcountry one of the most trusted and respected names in outdoor recreation.

Overview of Backcountry

Backcountry is an online retailer of outdoor and active lifestyle apparel, gear, and equipment. They offer top brands like Patagonia, The North Face, and Columbia. It was established in 1996 by two Utah climbers named John Bresee and Jim Holland. Now, it has several brick-and-mortar stores across the U.S.A.

Backcountry is famous for its “No Risk Shipping” program. It allows customers to return any item for a full refund or exchange within one year. Plus, it offers free shipping, no matter how much customers spend. It also has a loyalty rewards program that gives discounts on future purchases. Its products mainly come from certified green suppliers. These suppliers follow animal welfare and labor practices standards. Backcountry has NRSC (National Responsible Sourcing Certification). This certifies that all their products meet industry standards in terms of environmental effects, social responsibility, and quality assurance.

To determine if Backcountry is legit or not, you can look into its NRSC certification and research customer reviews online. All reviews have been positive.

History of the Brand

Backcountry was founded in ’96 by a gang of skiers and snowboarders. They sold gear they used on the slopes, through mail order catalogs. This company quickly expanded. In 2006, they opened their first store in Park City, Utah. After that, they developed an online presence and became an industry leader.

Backcountry keeps up with trends in outdoor apparel. They listen to customer feedback, research tech and provide excellent customer service. They also donate to preserve national parks. This combination of customer feedback and cutting-edge technology is why Backcountry is trusted by customers everywhere.

Product Quality

Backcountry is commited to their customers. They use the best materials from top technical brands, plus their own fabrics, to make sure their products are durable and breathable. Professionals test their apparel in the field before it hits the shelves.

They also offer great customer service. Staff members have the knowledge to help you find the right gear for your needs and budget. Plus, returns/refunds are easy – no questions asked.

It’s clear that Backcountry wants customers to be satisfied with their product quality and service. This commitment has made them one of the most trusted outdoor retailers.

Quality of Materials Used

Backcountry is known for its excellent materials. They source from reliable brands like Gore-Tex, PrimaLoft, and Polartec. Plus, they get their fabrics from leading makers in Europe and Japan. This gives them lightweight yet durable fabric. Further, all of Backcountry’s items are crafted with attention to detail and expert craftsmanship. This ensures customers receive items they can trust when out in nature. Quality materials and construction make Backcountry products long-lasting and dependable.

Variety of Products Offered

Backcountry offers a big range of things for outdoor people, such as:

  • Jackets
  • Tents
  • Sleeping bags
  • Camping stuff
  • Backpacks
  • Fishing stuff
  • Skis
  • Snowboards
  • Kayaks
  • Snow-sports apparel
  • Bicycles
  • Accessories

It even has stuff for extreme athleisure experiences.

Plus, has the Gearhead Outfitters’ Guide and customer reviews to make it easier to choose the best gear for individual needs. So customers can get the perfect item for their outdoor adventure or outing.

Customer Reviews

Researching a brand? Customer reviews are a great source. For this article, I’ve checked what customers say about Backcountry. Most reviews are positive. Customers love the customer service and the help picking products that suit their needs. Many mention great experiences with returns/exchanges.

But there are negative reviews too. Issues with slow shipping, wrong orders and unhelpful customer service reps. Reviews vary, but they offer an overview of customer experiences. A great tool for deciding if a brand is trustworthy.

Customer Service

Backcountry, an outdoor equipment and apparel retailer, has amazing customer service. It’s a great sign of legitimacy! They have multiple channels to reach them – website, email, phone line and live chat.

Their customer service reps are enthusiastic and knowledgeable. They can answer questions about products accurately. Plus, they have a team of Gearhead consultants available 24/7 and a dedicated team of specialists during peak shopping hours.

You can also track orders, get status updates via text or email, shipment notifications, returns requests and product advice. All these features have made Backcountry’s brand trustworthy in the industry.

Availability of Customer Support

Backcountry and its affiliate Z League stores have amazing customer support. Customers can speak to someone in-store during store hours, or reach out 24/7 via phone or email. Plus, they have a live chat support team on their website. This modernized approach to customer service, along with a great range of product knowledge, gives customers confidence when shopping.

Additionally, they have an incredibly generous return policy – customers can even send back used or worn items that don’t meet their needs. This policy gives customers peace of mind, knowing they can easily return or get replacements without hassle.

Refund and Exchange Policy

Backcountry’s refund and exchange policy is customer-friendly. Customers have a full year to return or exchange an item. Even if it’s not brand new, they still accept returns. This includes items bought on sale. Full refunds are given with no restocking fees if returned within 365 days – except for personalized/customized items. Plus, orders over $50 get free shipping and returns in the US. That makes shopping with Backcountry a reliable experience!

Delivery and Shipping

Backcountry offers two shipping options: standard and expedited. Standard takes 3-7 business days while expedited is faster, taking 1-3 days. Smaller, lighter items are delivered via USPS only.

For large items like furniture and equipment, Backcountry has negotiated freight rates with manufacturers and delivery is made in 1-6 weeks depending on location.

Reviews praise their speedy delivery and trust in their brand. Information on their delivery policies is clear, so customers know what to expect before ordering.


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Backcountry is devoted to providing the best prices out there. They frequently review and observe prices to make sure they’re competitive with other online stores. These prices are usually the same as major retailers, but shoppers can discover exclusive offers or discounts when buying from Backcountry. Furthermore, they offer coupons codes through partners or on their website, giving customers extra savings.

Additionally, Backcountry provides free shipping on orders over a certain amount. Or, they provide free expedited shipping for orders in some regions. Delivery times depend on product availability and where the order is being shipped from, but orders usually arrive in 1-5 business days. There’s also an in-store pickup choice for customers who wish to collect their items in person at selected locations.

Comparison to Other Brands

Researching ‘Is Backcountry Legit?’ reviews reveals one common comparison: to other brands, like REI and Patagonia.

Backcountry offers apparel and footwear for outdoor activities, like hiking, camping, and skiing. Their focus is more on technical apparel and performance gear. Quality-wise, customers usually give positive feedback. Prices are more affordable than Patagonia, but slightly less competitive than REI. All in all, Backcountry offers good quality products at a fair price.

Discounts and Promotions

Backcountry’s got discounts and offers! With the Insider Rewards program, customers get a 10% one-time discount on their next purchase. They also run annual 30% off sales and exclusive gear drops. To stay updated, join the email list and get exclusive deals in your inbox weekly. Plus, free shipping on minimum purchases to get outdoor gear quickly and at a discounted rate.


Backcountry is a highly trusted outdoor clothing and accessories brand. Their quality products are affordable and available to people all over the world. With a wide selection of items and free shipping on orders over $50, customers always get the best deal. Plus, the store is vigilant about customer satisfaction and offers price-matching and top-notch customer service.

Not only that, but Backcountry is praised for its commitment to sustainability, philanthropy, and supporting young adventurers. Their quality and environmentalism makes them more than just an outdoor clothing company—they’re truly devoted to improving the world.

Summary of Findings

Researching customer reviews revealed that Backcountry is legitimate. Many praised the quality of items, customer service, returns, and satisfaction. Their customer service team was especially praised for being helpful and attentive when dealing with complaints. Further, Backcountry’s return policy is good and shipping is quick. Customers were content with their experience.

Thus, it is safe to say Backcountry is a real business, with quality merchandise and great customer service.


Recommendations are vital to judge if a brand is trustworthy. Customer Reviews and Ratings can help you make a wise choice about the service, goods, or customer service from Backcountry. Reading reviews from those who bought from the brand gives you an idea what to expect when buying from them.

Also, make sure to read reviews related to your needs and interests. This will give extra information regarding Backcountry’s services. A good tip is to:

  • Read multiple reviews
  • Consider both good and bad reviews when deciding if Backcountry is right for you.

FAQs about: Is Backcountry Legit

Q1: Is Backcountry a legitimate company?

A1: Yes, Backcountry is a legitimate company. They have a long history of providing quality outdoor gear, apparel, and accessories. Backcountry is also a member of the Better Business Bureau and has an A+ rating.

Q2: What payment methods does Backcountry accept?

A2: Backcountry accepts Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay.

Q3: Does Backcountry offer free shipping?

A3: Yes, Backcountry offers free shipping on orders over $50. Orders under $50 are subject to a $7.95 shipping fee.